An upcoming service that helps buyers within the public sector save time, by checking which commercial agreement is best suited for their needs.
There are lots of different ways of creating and using prototypes. Over the years i’ve used various different techniques and choosing the right one is often based on the two things; the audience who’s seeing it and the outcome i’m aiming for.
In September 2019, i joined GDS and other designers across government at the Creative Bureaucracy Festival in Berlin. Here i gave a talk about using design systems, and how i believe their restriction encourages freedom. The talk is framed within the light hearted context of my bumpy transition from working in the creative industry to joining the public sector.
Currently much of the buying process in the public sector is done offline through spreadsheets, emails and phone calls, in conjunction with disjointed procurement platforms. Would digitising this process help both buyers and suppliers adhere to procurement regulations? And whilst making big complicated digital services is the fashionable thing to do right now, is it the right thing to do?
Having a GOV.UK exemption can be a really useful thing for an organisation to have. However, without the proper internal guidance and governance an exemption can lead to large inconsistencies not only in output, but in the actual creation of services too. The CCS Style Guide was an initiative to draw together the advice and guidance from three seperate departments within the organisation, as well as advice from GOV.UK Service Manual into a central, authoritative place.
Ongoing design work and support for a pioneering charity that empowers early-stage campaigners by supporting them to develop the skills, confidence, and resilience to run effective campaigns that challenge injustice.
Working with a central government organisation to design and launch its first website, to help it become more customer focussed and achieve its commercial goals.
Leading the audit on large array of digital products and helping the organisation be more focussed on accessibility through workshops for staff and improving the internal sourcing process.
In December 2019, I was asked by Martin Jordan (head of Service Design at GDS) to contribute to Service Design Thursday, a series of remote case study presentations. In this whistle stop tour of the challenges we face at Crown Commercial Service, i dive into specific areas and demonstrate how we’re trying to tackle complexity for our users.
Marmalade is fringe event to the internationally renowned Skoll World Forum that sees best-in-class social entrepreneurs meet up-and-coming talent from across the UK and Europe to share and generate ideas to crack ‘wicked’ social problems.